Shipping Policy

At BEFE, we are committed to providing reliable and convenient shipping services to customers worldwide.

1. Worldwide Shipping

BEFE offers worldwide shipping to customers in most countries and regions.

We will arrange delivery to the shipping address provided during checkout.

For certain remote areas or locations with special delivery requirements, additional shipping charges may apply.

If additional shipping costs are required, we will contact you before dispatch to confirm the additional charge.

2. Order Processing Time

Orders are generally processed within:

1–2 business days

Orders placed on weekends or public holidays will generally be processed on the next business day.

Please note that order processing time is separate from shipping and transit time.

3. Delivery Time

Our standard estimated delivery time is:

7–12 business days

Delivery times are estimates and may vary depending on the destination, local logistics conditions, customs clearance, weather, holidays, and other factors beyond our reasonable control.

4. Shipping Costs

Shipping costs are calculated based on the destination, order details, and available shipping method.

Free standard shipping is available for orders over $50.

For orders below the free shipping threshold, applicable shipping costs will be displayed at checkout.

Remote Areas

Additional shipping charges may apply to remote areas or locations that require special transportation arrangements.

If your shipping address is considered a remote area and additional shipping costs are required, we will contact you before shipping.

The order will only be dispatched after the additional shipping fee has been confirmed and accepted by the customer.

5. Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, or other charges may apply depending on the destination country.

Unless otherwise stated at checkout, any customs duties, import taxes, or other fees imposed by the destination country are the responsibility of the customer.

Customs policies vary from country to country, and BEFE cannot guarantee that a shipment will not be subject to customs charges or delays.

6. Delivery Delays

While we make every effort to ensure timely delivery, BEFE is not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Customs clearance;
  • Shipping carrier delays;
  • Severe weather;
  • Public holidays;
  • Transportation disruptions;
  • Incorrect or incomplete shipping information;
  • Local delivery restrictions;
  • Other unforeseen circumstances.

If your order is significantly delayed, please contact our customer service team and we will assist you in checking the status of your shipment.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully check your:

  • Full name;
  • Shipping address;
  • City;
  • Postal code;
  • Phone number;
  • Email address.

If an order cannot be delivered due to incorrect or incomplete information provided by the customer, additional shipping costs may apply for reshipment.

8. Tracking Information

Once your order has been shipped, tracking information will be provided where available.

Please allow some time for the tracking information to become active after the package has been handed over to the shipping carrier.

9. Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide your order number and relevant photographs.

If your package appears to be lost during transit, please contact us so that we can work with the shipping carrier to investigate the shipment.

10. Contact Us

If you have any questions about shipping or your order, please contact us:

BEFE Customer Service
Email: BefE.EU@befelab.com

New Ouda GmbH
Brakenhof 24
31629 Estorf
Germany

Phone: +49 (0)176 56952966

We are happy to assist you with any shipping-related questions.